Casen Pendant
10%
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15%
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20%
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Pairs well with
Free Shipping on All Orders
2-Year Warranty
30 Days Return and Exchange
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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Information
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Product details
Shipping & Return
Free shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days
Shipping Time: 6-12 working days
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
3.Regarding some customized lamps, it takes 1-3 months to deliver them, depending on the difficulty of customization.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.
30 Days Free Return and Exchange
If your new VANCEI product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Note:If you have any questions about your order and want a refund, please contact our customer service. Choosing to Chargeback may extend the time it takes you to receive the payment
Please refer to Refund Policy for details
Warranty
Thank you for choosing our products! All our products come with a 2-year warranty (excluding bulbs). This warranty covers defects in design, material, or workmanship under normal use.
If you experience any issues, please contact us at support@vanceilightings.com with photos or videos of the problem. Our customer service team will respond within 12 hours. For part-related issues, we will send replacement parts free of charge.
Customization
IntroduceWe provide customized services because we have professional suppliers.If you don't find the chandelier you're looking for on our website, no matter whether it is related to size, colorand even style, feel free to reach out to ussupport@vanceilightings.comor checkAbout Us and we are always here to help.
CustomizationCustomize Color & size
If you find a specific design of chandelier in our websit that you like, but you only need a different size or color.
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ Which product – you send us the SKU number or product chain is best .
⦁ You specify base size, color.
Customize personalized productsIf you do not find a specific design of chandelier in our websit that you like, but you need to do is provide pictures or design drawing .
You can simply send us a message and we will get back to you Within 20 minutes. content As follows:
⦁ You send us photos or drawings of the lamps.
⦁ You specify base size, color and material.
Ready to customize a unique chandelier just for you?
Contact US
FAQs
Please read our FAQs page to find out more.
Can I Customize The Length Of The Rods Or The Length Of The Cord?
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service. If you do not know the specific extension, you can measure the height of the ceiling and send it to us. We will help you ask our experienced designers and give you some advice according to the measurements. Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling.
How To Hang On A Vaulted Ceiling?
We will prepare special fittings for the vaulted ceiling, as shown in the picture. Can solve the hanging problem very well. Because of the special hanging ring, the accessories can be installed in the vaulted ceiling, we have many customers install the lighting through this way. It will be very simple. Please check on the pictures for the circled place in and the installation case.
Do You Replace Parts Damaged During Shipping Free Of Charge?
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Are Your Products The Same As The Famous Brands?
We just use the same materials, colors, sizes, and production processes. We have our own factory to produce and manufacture these lamps.
Frequently asked question
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Can I Get A Full Refund Because Of Quality Issues?
We support full refunds due to quality issues. (Pictures are required as evidence). We will also give you options:
1. We send you a new replacement product.
2. If you don't like it anymore, we'll give you a full refund.